Client Success Manager B2B

Zürich, Switzerland

The Role

Zattoo is a leading player in the TV-As-A-Service market, servicing several million TV users and dozens of B2B customers across Europe on numerous platforms.

As we focus on growing our TV Platform client base, we are seeking an Account Manager (f/m/x) to further look after and support our existing German and international B2B customers throughout their contractual lifetime.

As a member of a highly motivated and very committed TV Platform Client Success Management Team, you will be the first point of contact for all TV and contract related questions of selected B2B customers. By building a sustainable and strong relationship with them, you will position yourself as a strategic partner and trustworthy consultant. You will accompany all contract related topics and be the go-to person for other internal stakeholders.

What you’ll do

  • Strengthen and maintain strong professional relationships to the B2B customers and position yourself as the first point of contact for all service related topics.
  • Proactively offer additional features, functions and content to the customers to facilitate up-selling during the contract period.
  • Communicate app updates and the development of new features for the customers.
  • Filter new customer product requirements into the organization and support their implementation.
  • Interface and collaborate with many internal stakeholders such as Engineering, Portfolio Management, Project Management, Content, Support, Finance, Sales, etc.
  • Own monthly reporting for customers and prepare and oversee the billing processes in coordination with the Zattoo finance team.

What you’ll bring

  • Preferably 3+ years of experience in client relationship management within the Internet, IT, telecommunications or media sector.
  • Ability to quickly establish credibility and strong working relationships with customers.
  • Excellent client-facing communication and presentation skills.
  • Strong interest in latest trends in video distribution technology and in the ongoing transformation of the TV and video consumption experience.
  • Desire to understand the technical side of Zattoo’s TV Platform business including technical requirements and the possibilities of Zattoo’s existing technology and platform.
  • High energy and self-motivation with willingness to independently come up with ideas, make action plans and implement them.
  • Team player mindset to collaborate with other colleagues.
  • Excellent written German AND English skills. Additional language skills (e.g. in French and/or Italian) are a plus.

The Location

The location is Zattoo’s Office in Zurich, Switzerland. Some travel to key customers (mainly in Switzerland and Germany) will be required.

Here’s what we offer you

  • Reward: strong market competitive salary

  • Recharge: 27 days vacation plus public holidays

  • Regulate: Trust based working hours and the flexibility for remote working*


  • We’re sharing: Free access to the best streaming experience on the market

  • We’re developing: Personal development budget, German classes, all-company hack days

  • We’re inclusive: ‘Zattooies’ are a fun, engaged, and diverse team made up of 44+ nationalities

  • We’re healthy: Free yoga classes, team sports, daily organic fruit bowls

  • We’re responsible: We are taking positive action on our carbon footprint

  • We’re sociable: a calendar of events with fireside chats, lunches, in-house bar, BBQ’s, monthly socials, summer party and an annual off-site event

*(with German/Swiss employment contracts)

The B2B Team

As of today, Zattoo’s B2B unit counts more than 25 customers including 1&1 Telekom in Germany and Salt in Switzerland for whom Zattoo offers fully hosted and managed IPTV & OTT Services. What started as a small team and a limited number of customers, has established itself an additional, successful business division alongside the company's B2C-Business.

The Zattoo B2B Team is a diverse mix of experts, everything from Sales, Marketing, Product, Portfolio Management to Project, Engineering and Client Success Management. We combine years of experience along with a high degree of responsibility and professionalism. We emphasize team-spirit and encourage a hands-on mentality as much as a strong and market-oriented work ethic and believe that successful customer acquisition and project implementations, as well as a fast growing number of happy customers, can only be achieved through a motivated and empowered team.

We are Zattoo

Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race, gender, sexual orientation, religion, national origin, age, disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer, join us and help build a diverse team dedicated to revolutionising the way you watch TV.

You can learn more about us at: